Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third parties. This includes:

1.1 Information You Provide

• Contact details — name, email address, phone number, company name, submitted through our contact form, quote requests, or email correspondence.
• Project information — details about your business requirements, budget, technical specifications, and any files or documents shared with us for AI, IoT, mobile app, or software development projects.
• Communication records — records of calls, emails, and messages exchanged with our team.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, provide quotes, and deliver our AI, IoT, IIoT, mobile app, web development, custom software, and digital marketing services.
• Communicate with you about your project, including updates, support, and maintenance.
• Improve our website, services, and user experience.
• Send marketing communications where you have opted in (you may unsubscribe at any time).
• Comply with legal obligations and protect against fraud, misuse, or security incidents.
• Analyze website traffic and performance using analytics tools.

3. Legal Basis for Processing

Where applicable (including for UK and EU visitors under GDPR), we process your personal data based on one or more of the following legal grounds: your consent; the necessity to perform a contract with you (e.g., delivering a development project); our legitimate interests in operating and improving our business; and compliance with a legal obligation.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device.

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics).
• Functional cookies — remember your preferences for a better experience.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of some parts of our website.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — trusted third parties who help us operate our business (e.g., hosting providers, email services, analytics platforms, payment processors), bound by confidentiality obligations.
• Professional advisors — lawyers, accountants, or auditors where necessary.
• Legal authorities — where required by law, regulation, legal process, or governmental request.
• Business transfers — in connection with a merger, acquisition, or sale of company assets, with notice provided to affected users.

6. International Data Transfers

Codexaio operates with teams in the United States and Pakistan, and serves clients across the United States, United Kingdom, Canada, Australia, and other countries. Your information may be transferred to, stored, and processed in countries other than your own. Where we transfer personal data internationally, we take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable law, including the use of standard contractual clauses where required under UK/EU GDPR.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Project-related data is typically retained for the duration of our business relationship and for a reasonable period afterward, unless you request earlier deletion (see Section 9).

8. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and secure storage practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request deletion of your personal data, subject to legal exceptions.
• Restriction — request that we limit how we use your data.
• Portability — request a copy of your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Opt-out — unsubscribe from marketing emails at any time using the link provided in each email.

To exercise any of these rights, please contact us at info@codexaio.com. We will respond within the timeframe required by applicable law.

10. Regional Compliance (US, UK, Canada, Australia)

We design our privacy practices to meet the requirements of the major jurisdictions in which we operate and serve clients:

11. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at info@codexaio.com and we will take steps to delete such information.

12. Third-Party Links & Services

Our website may contain links to third-party websites or embed third-party tools (such as the Clutch.co review widget). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@codexaio.com
• Phone: +1-646-783-2913
• Mailing Address: Codexaio, 167 Stephen St, Levittown, NY 11756, United States